Return appendix for shelf goods
Editorial shelf listings describe tactile accessories shipped from the Pukekohe studio corridor. The steps below summarise how moderated returns move through mail—not instant automated portals.
Contact window after delivery
Please email Reach within fourteen calendar days of recorded delivery detailing the SKU reference from your acknowledgement note. Photographs illustrating packaging anomalies help coordinators schedule inspections without implying fault prior to review.
Eligible parcels
Unused objects with seals intact qualify for routed inspection. Customised engraving or adhesives permanently applied at buyer request exclude the unit from reversible returns. Postage charges may apply when customers change sizing preferences voluntarily.
Resolution cadence
After goods arrive back at Manukau Road, verification typically completes inside five weekdays. Reimbursement paths follow whichever instrument completed the quoted invoice; digital guides remain accessible regardless of hardware outcomes.